Returns & Exchanges
At Felons Brewing Co, we take pride in the quality of our brews and merchandise. If your order is damaged or incorrect, please contact us within 14 days of receipt for a replacement or refund.
Contact Support
Email our team at [email protected] with your order number and a brief explanation of the issue.
Provide Evidence
For damaged goods or perishable items, please include clear photos of the packaging and the product to expedite your claim.
Return Shipping
If returning merchandise or non-perishable items, securely pack the goods and use the prepaid shipping label provided by our team.
Refund Processing
Once we receive your item or verify the damage, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing